• All ordered products will be shipped within 4-5 business days from the completed receipt of payment, excluding national and federal holidays. You will receive tracking information the day your order is shipped. 
  • Domestic orders will ship via USPS Priority with provided tracking information. For domestic orders we charge a flat rate of $11.99. We do not ship international at the moment, forgive us!
  • Orders are fulfilled Monday-Friday. Please allow 1-3 business days for your order to be processed. Please exclude processing time when calculating your package's date of arrival. Delivery time begins 24 hrs after your tracking information is received.
  • The payment method address and shipping address must match. We will only ship to the address provided during checkout.
  • Soho + Cienega is not responsible for unexpected shipping delays caused by circumstances related to the mail courier itself and Covid-19 delays.
  • We do not process refunds for items sent to an address that was provided upon checkout that was incorrect.
  • If your tracking information states delivered and you believe this to be an error, please contact your local post office. 


R E R O U T E D  P A C K A G E S 

  • Soho + Cienega does not manually input addresses. Shipping addresses are exported from one database to another via Shopify. Please insure shipping address is correct upon receiving your tracking information. 
  • If a shipping address error is made. Please email S+C within 8 hours of order conformation email. Once orders are processed for shipment, no changed can be made.
  • If the wrong address is entered at checkout and the package is returned back to S+C, there will be a reshipment fee of $11.99 due prior to reshipment.
  • If your order is returned back to us and you choose not to pay your reshipment fee a refund will not be processed.
  • You will be contacted via email when your rerouted package is delivered and processed into a warehouse. 



  • Soho + Cienega does not offer returns or exchanges at the moment.
  • Once orders are placed, no changes or cancellations can be made to that order.
  • For customer care questions please email: