SHIPPING + HANDLING
S H I P P I N G
- All ordered products will be shipped within 4-5 business days from the completed receipt of payment, excluding national and federal holidays. You will receive tracking information the day your order is shipped.
- Domestic orders will ship via USPS Priority with provided tracking information. For domestic orders we charge a flat rate of $11.99. We do not ship international at the moment, forgive us!
- Orders are fulfilled Monday-Friday. Please allow 1-3 business days for your order to be processed. Please exclude processing time when calculating your package's date of arrival. Delivery time begins 24 hrs after your tracking information is received.
- The payment method address and shipping address must match. We will only ship to the address provided during checkout.
- Soho + Cienega is not responsible for unexpected shipping delays caused by circumstances related to the mail courier itself and Covid-19 delays.
- We do not process refunds for items sent to an address that was provided upon checkout that was incorrect.
- If your tracking information states delivered and you believe this to be an error, please contact your local post office.
R E R O U T E D P A C K A G E S
- Soho + Cienega does not manually input addresses. Shipping addresses are exported from one database to another via Shopify. Please insure shipping address is correct upon receiving your tracking information.
- If a shipping address error is made. Please email S+C within 8 hours of order conformation email. Once orders are processed for shipment, no changed can be made.
- If the wrong address is entered at checkout and the package is returned back to S+C, there will be a reshipment fee of $11.99 due prior to reshipment.
- If your order is returned back to us and you choose not to pay your reshipment fee a refund will not be processed.
- You will be contacted via email when your rerouted package is delivered and processed into a warehouse.
R E T U R N S
- Soho + Cienega does not offer returns or exchanges at the moment.
- Once orders are placed, no changes or cancellations can be made to that order.
- For customer care questions please email: firstname.lastname@example.org