SHIPPING + HANDLING

All ordered products will be shipped within 4-5 business days from the completed receipt of payment, excluding national and federal holidays. You will receive tracking information the day your order is shipped.
Domestic orders will ship via USPS Priority with provided tracking information. For domestic orders we charge a flat rate of $11.99. We do not ship international at the moment, forgive us!
Orders are fulfilled Monday-Friday. Please allow 1-3 business days for your order to be processed. Please exclude processing time when calculating your package's date of arrival. Delivery time begins 24 hrs after your tracking information is received.
The payment method address and shipping address must match. We will only ship to the address provided during checkout.
Soho + Cienega is not responsible for unexpected shipping delays caused by circumstances related to the mail courier itself and Covid-19 delays.
We do not process refunds for items sent to an address that was provided upon checkout that was incorrect.
If your tracking information states delivered and you believe this to be an error, please contact your local post office.

Soho + Cienega does not manually input addresses. Shipping addresses are exported from one database to another via Shopify. Please insure shipping address is correct upon receiving your tracking information.
If a shipping address error is made. Please email S+C within 8 hours of order conformation email. Once orders are processed for shipment, no changed can be made.
If the wrong address is entered at checkout and the package is returned back to S+C, there will be a reshipment fee of $11.99 due prior to reshipment.
If your order is returned back to us and you choose not to pay your reshipment fee a refund will not be processed.
You will be contacted via email when your rerouted package is delivered and processed into a warehouse.

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